Posts Tagged 'functionality'

Competitive Intelligence functionality: Sentiment Analysis

You have launched a new product onto the market, and of course you want to know how your customers feel about it. Are they happy about it? Disappointed? Or maybe you want to know how your customers (and other people) feel about your company in general? It is difficult to find reliable answers to these sorts of questions. Companies spend thousands on market research reports, only to obtain information from about a year old. What if you want to know how your customers feel now, at this very moment? The answer is sentiment analysis.

What is a proper competitive intelligence tool? (II)

In part I of this series, Jeroen discussed the information gathering and spreading framework. In this framework he discussed multiple functions. We believe a tool should offer this functionality, together with the functionality I will discuss here, in order to be named a Competitive Intelligence tool. I will discuss two frameworks in this post: the profiling framework and the analysis framework.

What is a proper competitive intelligence tool? (I)

While BI tools and solutions became a commodity – and therefore offer roughly the same functionality – CI tools are not at that stage (yet). So for that reason it is important to have a good understanding of the functionality the tools can offer to be able to determine whether or not a CI tool will suit your needs and will support your CI processes best. In this series Anne and yours truly will address some of the functionality we believe is important and that such tools should offer to be called a CI tool (in our humble opinion).